07463 170 041

1. Our Terms and Conditions

1.1. These are the terms and conditions on which we supply products and services to you in accordance with below.
1.2. Please read these terms carefully before you log in/sign up to the app and submit your booking and/or order to us. These terms tell you who we are, how we will provide products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. Orders, Appointments and our contracts with you

2.1. To create a booking you must be over the age of 18 and have permission to conduct the serivce at the location.
2.2. The attendee of the Appointment must be over the age of 18 or accompanied by their parent or guardian if under the age of 18. Should this not be the case, we may cancel your Appointment without a refund.
2.3. The Mobile Barber Appointments we offer are in the below forms:
a) Pay As You Go Appointments which are paid for upon booking the Appointment via the Website or in cash upon completion of service.

2.4. The booking process allows you to select dates and times, provide preferences for which service you would like. You can review and amend a booking before submitting, it is your responsibility to ensure that all details and information are correct before submitting your booking. You will only be able to book one Appointment at a time.
2.5. Acceptance of your booking will take place when it appears on your Appointment screen on our Website showing the provider, estimated time, date, location and the payment made. This will create a contract between you and us, in relation to Pay As You Go Mobile Barber Appointments. We endeavour to ensure all Appointments are on time but this is subject to unavoidable delays such as traffic, due to the nature of the Services provided.
2.6. If we are unable to accept or accommodate your booking, we will inform you of this in writing and will not charge you.
2.7. Our Website is solely for the promotion of the Services in the UK. Unfortunately, we do not provide Services to addresses outside the UK. The Services can only be provided in our operated areas where we have Mobile Barbers. The Website will not allow you to book for a location in which we do not operate.
2.8. You may pay a discretionary tip to your Mobile Barber in person, but if you make a complaint about the Services or seek a refund for any reason whatsoever, you will not be able to claim back your tip.

3. If you wish to make a change to an Appointment, such as changing the time, date or location, please do so via one of the following:
a) Mobile: 07463170041
b) Whatts app
c) Email: tylerppa1@gmail.com

4. You can reschedule your Appointment up to 2 hours before the Appointment time. If you do wish to change your Appointment, any change made will be subject to availability. If it is possible we will let you know about any changes to the price or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may cancel the Appointment and elect to either receive a refund or credit on your account, which will be deducted automatically from your next payment.
4.1 If you do not reschedule your Appointment by the 2 hours cut off period detailed above, we will retain the cost of your Appointment and you have no right to reschedule your Appointment nor will you receive a refund. It is imperative that you cancel via the clauses of 3.1 within 2 hours otherwise you will need to book and pay for a new Appointment.

5. Our rights to make changes
5.1. We may change the Services and/or Appointments:
a) if our Mobile Barbers become unavailable;
b) if there has been a delay by an event that is unforeseeable and out of our control;
c) to reflect changes in relevant laws and regulatory requirements; and
d) to implement minor technical adjustments and improvements, for example to address a security threat.
5.2 We will use all reasonable efforts to minimise the effect on your Appointments and the Services provided, but we may be required to reject pending Appointments and reschedule, edit or cancel Appointments in the event of any of the above events at clause 5.2 occurs all of which will be notified to you as soon as reasonably practicable.

6. Providing the Services

6.1. It is your responsibility to ensure that (i) you can be contacted by the Mobile Barber and customer service on the date of your Appointment and prior to your Appointment.
6.2. It is your responsibility to ensure that the attendee is able to enter and exit your location independently and safely. 
6.3. It is your responsibilty to provide a suitable working area and chair to conduct.
6.4. It is your responsibilty to dispose of the hair.
6.5. If the Services provided by the Mobile Barber are delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may cancel the Appointment and you may receive a refund iturned.
6.6. If you have booked an Appointment with one of our Mobile Barbers and have provided an address for the provision of Services and you are not present at the address at the Appointment date and time (within 5 minutes of the appointed time or within 5 minutes of the Mobile Barbershop’s arrival, whichever is the later) we have the right to forfeit your Appointment and you will not be entitled to a refund.
6.7. If your Mobile Barber arrives at the Appointment early (in which case you will be notified via a message) you have the right to still attend the Appointment at the appointed time and the 5 minute waiting time will be from the scheduled appointed time.
6.8. We will need certain information from you so that we can confirm your Appointments and provide the Services to you, for example, personal details and bank account details. If you do not give us this information you will be unable to complete your Appointment and may lose your selected Appointment. If you give us incomplete or incorrect information, we may end the contract. You will be responsible for any delay, amendment or variation of the Services provided by the Mobile Barber or rescheduling of an Appointment if this is caused by you giving us incorrect or incomplete information.
6.9. We may have to suspend the supply of the Services:
a) To deal with technical problems or make minor technical changes;
b) if our Mobile Barbers are no longer able to provide the Services in your location;
c) to update the Services to reflect changes in relevant laws and regulatory requirements; and
d) to make changes (subject to availability) to the Services as requested by you or notified by us to you (see clause 6).
7. We will contact you in advance to tell you we will be suspending the Services, unless the problem is urgent or an emergency.
7.1. If you do not pay for the Services when your invoice is due, you cannot book any new Appointments until payment has been made. 

8. Your cancellation rights

8.1. You have the right to cancel an Appointment (whether it be Pay As You Go or via our website) as follows:
a) In accordance with clause 7.3 above on the day of the Appointment; and
b) With 2 hours notice prior to the Appointment
8.2. If you are cancelling a Pay As You Go Appointment for a reason set out in clause 7.1 above and/or in this clause 8.2 (a) to (c) below, the contract will terminate immediately.The reasons are:
a) we have told you about an upcoming change to the Services (for example if we are no longer able to provide the Mobile Barber Services in your location);
b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;
c) you have notified us that you wish to cancel either (i) up until 2 hours prior to your Appointment for the Pay As You Go
8.3. Nothing in these terms and conditions conflict or prohibit your legal rights and remedies under the Consumer Contracts Regulations 2013 and/or the Supply of Goods and Services Act (SGSA) 1982
8.4. You do not have a right to refund for:
a) Services that have been completed

8.5. Your cancellation rights are subject to the following deadlines:
a) Pay As You Go Appointment - You have up until 2 hours prior to the Appointment to cancel, with a full refund or credit at your election. If you change your mind less than 2 hours prior to the Appointment, you are not entitled to a refund.

8.6. Cancelling an Appointment or your account can be done via our website, please let us know via one of the following:
a) Email: tylerppa1@gmail.com
b) Website

9. We may reject booking requests, and cancel Appointments/Accounts if:
a) You do not make any payment to us when it is due; and/or
b) where you have booked an Appointment with one of our Mobile Barbers and have provided an address for the provision of Services, but are not present at the address of the Appointment at the agreed date and time(s) (with the 5 minute waiting time allowance as detailed above at clause 8.5).
9.1. At any time and for any reason whatsoever, we have the right to let you know that we are going to stop providing any of the Services. We will let you know as soon as reasonably practicable in the event we will stop supplying the Products and Services and we will refund any sums you have paid in advance for any Products/Services which will not be provided.

10. If there is a problem with the Services
10.1. If you have any questions or complaints about the Services and/or Products provided by our Mobile Barbers, please talk to the Mobile Barbers during your Appointment. It is your responsibility to ensure you are satisfied with the Services provided before the end of the Appointment so it can be addressed and resolved immediately.
10.2. If you are unable to resolve any problems with the Mobile Barber, please contact us via one of the following:
a) Email: tylerppa1@gmail.com
b) Website

11. Price and Payment

11.1. The price of the Services (which includes VAT) will be the price indicated on the final confirmation booking page on our Website.
11.2. For Products, if the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
11.3. Payments are due as follows:
a) For Products and Services payment is taken immediately upon booking / order confirmation.

11.4. If you think a payment is wrong please contact us promptly to let us know.
11.5. Any refunds you are entitled to under these Terms of Service will be processed in the same form as the payment made for the Services. For example, if the transaction was made using credit it must be refunded as credit and cannot be converted into another payment type, if and similarly the transaction was made by card, it must be refunded to the same card.

12. Liability

12.1. We are not liable to you and/or any other person including for loss, damage or injury caused or suffered in connection with the Services and/or the Products, except for death or personal injury caused by our negligence and recoverable on that ground.
12.2. The sole remedy you have for breach by us of any of our obligations under this Agreement is an action at law for damages, that such are adequate compensation, and that you shall not be entitled to rescission, injunction and/or other equitable relief.

13. Data Protection

13.1. We shall be entitled to assign or license the benefit of this Agreement in whole or part to any third party.
13.2. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.3. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4. This Agreement and all matters ancillary to it shall be governed by and construed in accordance with English law and the English courts will have exclusive jurisdiction.